Frequently Asked Questions

Are the Studios furnished?
Yes, all our Studios feature stylish, high-specification fixtures and fittings. The standard items are detailed below:
– Bed / Sofabed
– Desk and chair
– Kitchenette with fridge-freezer, microwave/oven, kettle and crockery
– Fitted wardrobe
– Curtains or blinds
– Decorative artworks

Additional accessories may be available for purchase.

Please get in touch for more information.

What appliances does my Studio include?
Yes, all our apartments feature the appliances detailed below:
- Fridge-freezer
- Microwave/oven
- Kettle

Is there management on site?
The Guest Relations Manager or someone from our On-site Management Team will be present in the property during the following periods:
- Monday to Fridays:    10am — 6pm

What are the guest amenities?
It varies from property to property. All have a laundry room and a lounge area while some also have balconies, a courtyard, a car park and a restaurant/bar. Please read about your preferred location to check on the amenities available.

Do you allow pets?
We welcome well-behaved dogs at the General Manager’s discretion.

Does anyone else have access to my Studio?
The On-site Management Team have access rights to your apartment. But they’ll always ask your permission and give your 24 hours notice, except in an emergency.

Can I cancel the reservation or tenancy application?
If you haven’t yet signed up to your Tenancy Agreement, you can cancel or withdraw your reservation request or tenancy application at any time by notifying us in writing. Any fees you’ve already paid us for the reservation are non-refundable.

Can I cancel the Tenancy Agreement?
Your rights to terminate your tenancy are governed by the terms of your Tenancy Agreement.

Will I lose my fee if my application is rejected?
If your credit and reference checks are unsuccessful, we’ll refund your reservation fee in full.

What do I have to pay before I move in?
The monies you’ll need to pay before you can move in are detailed below:
– Our Administration Fee
– Your deposit – equal to 6 weeks’ rent
– Your first month’s rent, which is the daily rate from the day you move in to the last day of the same month or to the last day of the following month if you moved after the 15th
– Your Utility Rate for the month, based on a fair usage allowance. If you move in after the 15th, the rate will be pro rata to the end of the following month.
– A deposit for your Access Card.

What is the Utility Rate?
Your Utility Rate includes a fair usage allowance of heating, hot water and electricity.

What are the fees?
- Administration charges: £250 for single occupancy and £400 for couples
- Renewal fees: £40
- Out-of-hours service fee £150
- End of lease cleaning fees: from £100, depending on apartment type

Do I pay for any repairs?
You’ll only have to pay maintenance charges for repairs required due to negligence or misuse. We’ll pay for all other repairs. If a fault or damage occurs, please tell your On-site Manager straight away.

How do I report damage or a fault?
Maintenance reporting can be done online through your Personal Portal.

What is the moving-out notice period? When you signed your Tenancy Agreement, you committed to a fixed minimum 6-month term. If you plan to leave at the expiry of your fixed term, you’ll need to give us 1 months’ notice. What should I do before I move out? Just two thing please: defrost the freezer and check you haven’t left any personal belongs. How do I arrange to get my deposit returned? Your deposit is protected by the Deposit Protection Service (DPS) and returned to you at the end of your tenancy – within 10 working days of your moving out date. The final amount returned will be less any deductables in accordance with your Tenancy Agreement. How do I extend my contract? Extending your contract shouldn’t be a problem, but please speak to the Guest Relations Manager at least 1 month before your tenancy is due to expire. What are the moving-out fees? The only fees associated with moving out are the cleaning fees, which start at £100, depending on your Studio type.