Frequently Asked Questions

Are the Studios furnished? Yes, all our Studios feature stylish, high-specification fixtures and fittings. The standard items are detailed below: – Bed / Sofa-bed – Desk and chair – Kitchenette with fridge-freezer, microwave/oven, kettle and crockery – Fitted wardrobe – Curtains or blinds – Decorative artworks Additional accessories may be available for purchase. Please get in touch for more information. What appliances does my Studio include? All our apartments/studios feature the appliances detailed below: - Fridge-freezer - Microwave/oven - Kettle Is there management on site? The Guest Relations Manager or someone from our On-site Management Team will be present in the property during the following periods: - Monday to Fridays:    10am — 6pm What are the guest amenities? It varies from property to property. All have a laundry room and a lounge area while some also have balconies, a courtyard, a car park and a restaurant/bar. Please read about your preferred location to check on the amenities available. Do you allow pets? We welcome well-behaved dogs at the General Manager’s discretion. Does anyone else have access to my Studio? The On-site Management Team have access rights to your apartment/studio. Regardless of the property selected, we'll always aim to give you notice prior to entering the apartment/studio, expect in emergencies. For further information, please contact the relevant property team.

How long is the license/AST? Our Licenses/ASTs are individually tailored for each property, and they range from nightly stays to 6-month terms, depending on the property of choice. But, you can renew your license/AST for further terms, depending on the property and at the General Manager's discretion. What do I need when I sign the License/AST? You’ll need to bring your valid passport and visa, if applicable.

Can I cancel my reservation (License/AST)? If you haven’t yet signed up to your License/AST, you can cancel or withdraw your reservation request or License/AST at any time by notifying us in writing. Any fees you’ve already paid us for the reservation are non-refundable. Can I cancel my License/AST? Your rights to terminate your License/AST are governed by the terms of your License/AST. Will I lose my fee if my application (License/AST) is rejected? If your credit and reference checks are unsuccessful, we’ll refund your reservation fee in full. Further terms are applicable, depending on the property of choice, and the General Manager's discretion.

Are the Studios/Apartments furnished? All our Studios/Apartments feature stylish, high-specification fixtures and fittings. The standard items are detailed below: – Bed – Desk and chair – Kitchenette with fridge-freezer, microwave/oven, kettle and crockery – Fitted wardrobe – Curtains or blinds – Decorative artworks Additional accessories may be available for purchase. Please get in touch for more information. What appliances does my Studio/Apartment include? All our Studios/Apartments feature the appliances detailed below: Fridge-freezer Microwave/oven Kettle Do you allow pets? Some of our properties are pet-friendly. Please read about your preferred location, to find out about their pet policy. Does anyone else have access to my Studio/Apartment? The On-site Management Team have access rights to your studio/apartment. We'll always aim to give you sufficient notice prior to entering your studio/apartment, except in an emergency (as detailed in your License/AST).

What do I have to pay before I move/check-in in? The monies you’ll need to pay before you move/check-in in are detailed below: – Your deposit – equal to 5 weeks’ rent or nightly/weekly rate, depending on the property of choice. – Your first month’s rent or nightly/monthly rate, which is the daily rate from the day you move/check in to the last day of the same month or to the last day of the following month if you moved/checked in after the 15th.

Do I pay for any repairs? You’ll only have to pay maintenance charges for repairs required due to negligence or misuse. We’ll pay for all other repairs. If a fault or damage occurs, please tell your On-site Manager straight away. How do I report damage or a fault? Maintenance reporting can be done online through your Personal Portal or front-desk, depending on the property.

What is the moving/check-out notice period? When you signed your License/AST, you committed to a fixed minimum nightly/weekly/6-month term. If you plan to leave at the expiry of your fixed term, you’ll need to give us one months’ notice, in the case an AST has been signed. For nightly/weekly stays, no notice is required, unless you wish to extend your stay. What should I do before I move/check out? Just two thing: defrost the freezer and check you haven’t left any personal belongings. How do I arrange for my deposit to be returned? Your deposit is protected by the Deposit Protection Service (DPS) and returned to you at the end of your license/AST – within 10 working days of your moving/check-out date. The final amount returned will be less any deductibles in accordance with your License/AST. How do I extend my License/AST? Extending your License/AST shouldn’t be a problem, but please speak to the Guest Relations Manager at least one month/week (depending on the property) before your License/AST is due to expire.