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General

Are the rooms furnished?
Yes, all our rooms feature stylish, high-specification fixtures and fittings. The standard items are detailed below:
– Bed / Sofa-bed
– Desk and chair
– Kitchenette with fridge-freezer, microwave/oven, kettle and crockery
– Fitted wardrobe
– Curtains or blinds
– Decorative artworks
Additional accessories may be available.
Please get in touch for more information.

What appliances does my room include?
All our room feature the appliances detailed below:
- Fridge-freezer
- Microwave/oven
- Kettle

Is there management on site?
The Guest Relations Manager or someone from our On-site Management Team will be present in the property during the following periods:
- Monday to Fridays: 10am — 6pm*
* At The Quarters Swiss Cottage, a concierge/security is manning reception outside working hours

What are the guest amenities?
It varies from property to property. All have a laundry room and a lounge area while some also have balconies, a courtyard, a car park, a gym and a restaurant/bar.
Please read about your preferred location to check on the amenities available.

Do you allow pets?
Yes, under specific policy and with the general manager’s consent.

Does anyone else have access to my Room?
The On-site Management Team have access rights to your room. Regardless of the property selected, we'll always aim to give you notice prior to entering your room, expect in emergencies. For further information, please contact the relevant property management team.

Bookings

How long is the license?
Our Licenses are individually tailored for each property, and they range from 30 night stays to 3-month terms. But you can extend or renew your license for further terms, depending on the property and at the General Manager's discretion.

What do I need when I sign the License
You’ll need to bring your valid passport and visa, if applicable.

Cancellations

Can I cancel my reservation?
If you haven’t yet signed up to your License, you can cancel or withdraw your reservation request at any time by notifying us in writing. Any fees you’ve already paid us for the reservation are non-refundable.

Can I cancel my License?
Your rights to terminate your License are governed by the terms of your License.

Your apartment

Are the rooms furnished?
Yes, all our rooms feature stylish, high-specification fixtures and fittings. The standard items are detailed below:
– Bed
– Desk and chair
– Kitchenette with fridge-freezer, microwave/oven, kettle and crockery
– Fitted wardrobe
– Curtains or blinds
– Decorative artworks
Please get in touch for more information.

What appliances does my room include?
All our rooms feature the appliances detailed below:
Fridge-freezer
Microwave/oven
Kettle

Do you allow pets?
Some of our properties are pet-friendly and some are not. Please read about your preferred location, to find out about their pet policy.

Does anyone else have access to my room?
The Property Management Team have access rights to your room. We'll always aim to give you enough notice prior to entering your room, except in an emergency (as detailed in your License).

Moving in

What do I have to pay before I check in in?
The monies you’ll need to pay before you check in in are detailed below:
– Your deposit – equal to 35 nightly rates
– If the check-in date is after the 15th day, all nightly rates until the end of the month will be charged

Maintenance

Do I pay for any repairs?
You’ll only have to pay maintenance charges for repairs required due to negligence or misuse. We’ll pay for all other repairs. If a fault or damage occurs, please tell your On-site Manager straight away.

How do I report damage or a fault?
Maintenance reporting can be done online through your Personal Portal or front desk, depending on the property.

Moving out

What is the check-out notice period?
When you signed your License, you committed to a fixed term.

What should I do before I check out?
Just two things: defrost the freezer and check you haven’t left any personal belongings.

How do I arrange for my deposit to be returned?
Your deposit is protected. It returns to you at the end of your license – within 10 working days of your moving/check-out date. The final amount returned will be less any deductibles in accordance with your License.

How do I extend my License?
Extending your License shouldn’t be a problem, but please speak to the Guest Relations Manager at least one a month before your License is due to expire.