1. A reservation is made when an applicant wants to place a formal offer to rent an apartment at one of our properties. The reservation guarantees that we will take the apartment off the market for 7 days until the offer is formally accepted.
  2. The reservation fee is equivalent to one weeks’ rent and is payable by debit or credit card.
  3. The reservation is only guaranteed when the reservation fee is paid and confirmed by us in writing by email.
  4. All reservations will be subject to successfully passing reference checks, depending on the property selected. Applicants are required to submit reference documents within 72 hours of paying the reservation fee. Failure to do so will result in the cancellation of your reservation unless agreed otherwise.


Offer Accepted


  1. When the applicant successfully passes the reference check, the applicant’s offer is accepted.
  2. The applicant will need to sign the AST and pay the move in monies before completing the move in process.
  3. The move in monies consist of:
    a. Rent (depending on the property) pro-rata until the end of the month. If the move in date is after the 15th, rent is pro-rata until the end of the following month.
    b. Utilities pro-rata until the end of the month, depending on the property of choice. If the move in date is after the 15th, utilities are pro-rata until the end of the following month.
    c. Deposit equivalent to five weeks’ rent. This is deposited with the Deposit Protection Service (DPS), a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.
    NB. The reservation fee initially paid is credited and will form part of your move in monies.
  4. The move in monies are due 7 days prior to the move in date unless agreed otherwise.
  5. Once the AST is signed and the full payment is received, your AST is complete. You are now a Guest and can move in.
  6. Unless agreed otherwise in writing, we will make the property available for Guests to check-in from 10 a.m. until 5 p.m. on the move in date.
  7. According to the UK Right to Rent policy (only applicable in cases where ASTs are sign, we are required to meet Guests in person and check original documents. The Guest/s must provide a valid form of ID issued by a governing body (i.e. Passport or Driver’s License) upon checking in. If the Guest cannot provide a valid ID, we reserve the right to cancel the AST.




  1. Guests are liable for all the amounts stated in their ASTs. For Additional Services, we will charge the corresponding fee as per the additional fees provided with the AST.
  2. We can only accept debit or credit card payments. We do not accept cash, cheque, giro acceptance form, or any other means of payment not previously stated.




  1. If the applicant has not signed the AST, the applicant may cancel or withdraw the reservation request at any time by notifying The Quarters in writing. However, any fees the applicant has already paid for the reservation are non-refundable.
  2. If the applicant has signed the AST, rights to cancel will be governed by the terms of your AST.
  3. Notice of cancellation must be provided in writing. The applicant shall derive no rights from a verbal cancellation.


Applicable Law and Disputes


This AST and any additional agreement(s) relating to long-term stay branches of The Quarters in the UK (The Quarters Croydon and The Quarters Kilburn) shall be governed by the laws of England, Scotland and Wales.


Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bravo Management (UK) Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Bravo Management (UK) Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 120 Finchley Road, London NW3 5JB. Our company registration number is 07624463 registered at 120 Finchley Road, London NW3 5JB. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.