- A reservation is made when an applicant wants to place a formal offer to rent/book a studio/apartment at one of our properties. The reservation guarantees that we will take the studio/apartment off the market for 7 days until the offer/booking is formally accepted.
- The reservation fee is equivalent to one weeks’ rent and is payable by debit or credit card.
- The reservation is only guaranteed when the reservation fee is paid and confirmed by us in writing by email.
- All reservations will be subject to successfully passing reference checks, depending on the property selected. Applicants are required to submit reference documents within 72 hours of paying the reservation fee. Failure to do so will result in the cancellation of your reservation/booking unless agreed otherwise.
- When the applicant successfully passes the reference check, the applicant’s offer is accepted.
- The applicant will need to sign the License/AST and pay the move/check-in monies before completing the move/check in process.
- The move/check-in monies consist of:
a. Rent/nightly rate (depending on the property) pro-rata until the end of the month. If the move/check in date is after the 15th, rent/nightly rate is pro-rata until the end of the following month/license period.
b. Utilities pro-rata until the end of the month, depending on the property of choice. If the move/check in date is after the 15th, utilities are pro-rata until the end of the following month, depending on the property of choice.
c. Deposit equivalent to five weeks’ rent/weekly rate. This is deposited with the Deposit Protection Scheme (DPS), a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. We protect all deposits to provide our guests with peace of mind, regardless of whether a License or AST is signed.
NB. The reservation fee initially paid is credited and will form part of your move/check in monies.
- The move/check in monies are due 7 days prior to the move/check in date unless agreed otherwise.
- Once the License/AST is signed and the full payment is received, your License/AST is complete. You are now a Guest and can move/check in.
- Unless agreed otherwise in writing, we will make the property available for Guests to check-in from 10 a.m. until 5 p.m. on the move/check in date.
- According to the UK Right to Rent policy (only applicable in cases where ASTs are sign, we are required to meet Guests in person and check original documents. The Guest/s must provide a valid form of ID issued by a governing body (ie Passport or Driver’s License) upon checking in. If the Guest cannot provide a valid ID, we reserve the right to cancel the AST.
- Guests/tenants are liable for all the amounts stated in their Licenses/ASTs. For Additional Services, we will charge the corresponding fee as per the additional fees provided with the License/AST.
- We can only accept debit or credit card payments. We do not accept cash, cheque, giro acceptance form, or any other means of payment not previously stated.
- If the applicant has not signed the License/AST, the applicant/guest may cancel or withdraw the reservation/booking request at any time by notifying The Quarters in writing. However, any fees the applicant has already paid for the reservation/booking are non-refundable.
- If the applicant has signed the License/AST, rights to cancel will be governed by the terms of your License/AST.
- Notice of cancellation must be provided in writing. The applicant/guest shall derive no rights from a verbal cancellation.
Applicable Law and Disputes
This License/AST and any additional agreement(s) relating to branches of The Quarters in the UK shall be governed by the laws of England, Scotland and Wales.
Website Usage Terms and Conditions
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